Fostering Excellence
Bringing out the best in each of us

Accountability: Focus on deliverables not attendance

Follow-up is critical to any accountability program, but how follow-up occurs is important to its success. Generally speaking, you will not want to hold your employees accountable for attendance, or being at work for specified numbers of hours. Rather, hold them accountable for deliverables. Those deliverables could be sales, completed projects, analysis, trouble tickets completed etc. Holding folks accountable for “being at work” is much less effective than holding employees accountable for producing results that move your company forward.